Refund policy

 

Club Kore Return & Refund Policy

We want you to actually love wearing your Kore pieces, not just buy them. If something's not right, here's how we sort it.

Change of Mind Returns

You have 14 days after receiving your item to request a return.

To be eligible, your item must be:

• In the same condition you received it: unworn and unused
• With all original tags still attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

This applies to sale items too. Being on sale doesn't exclude an item from our 14-day policy.

Socks are excluded from change-of-mind returns unless unopened and in original packaging, for hygiene reasons.

How to Start a Return

Email us at hello@clubkore.com.au with your order number and the item(s) you'd like to return.

Once your return is accepted, we'll send you a free return shipping label along with instructions on how and where to send your package. Please request a return before sending anything back; unsolicited returns won't be accepted.

Returns should be sent to: 28B Shirley Street, Southport QLD 4215, Australia

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Your bank or card provider may take a little longer to actually post it.

If more than 15 business days have passed since your return was approved and you still haven't seen the refund, contact us at hello@clubkore.com.au.

Exchanges

Want a different size? Email us. If we've got your size in stock, we'll send the swap out directly once we receive your original item back. If we don't have it, we'll process your refund so you can grab the right size.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us straight away with photos and your order number so we can make it right: replacement, repair, or refund, with return shipping covered by us.

Nothing in this policy limits or excludes any consumer guarantee, right, or remedy you have under the Australian Consumer Law. Faulty or misdescribed items are covered regardless of the 14-day change-of-mind window above.

Questions

Reach out any time at hello@clubkore.com.au. We're a small, real team behind this (hi, it's Ash + Sam) and we'll get back to you personally.